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Service Charter

Top-notch service for our passengers. We want to ensure our passengers enjoy their stay at Bolzano airport.

We publish a Service Charter every year to measure the quality of our services. This document clearly lists the efforts undertaken by Bolzano airport to ensure passengers obtain top-notch services. You can download our actual Service Charter here.

Queries or complaints

Do you have any queries or complaints regarding the quality of services provided by Bolzano airport? Or would you simply like to obtain further information on our services? We’d like to hear from you! Simply fill out this form and send us your feedback or questions to We’ll endeavour to reply within 30 days as stated in the Service Charter.

Please bear in mind that we cannot provide information such as arrival times or flight details. Please visit our Flight information section on our homepage or contact the person in charge.