Customs and taxes
Passengers who aren’t EU citizens and purchase goods in Italy can claim back VAT.
How does the refund work?
Ask for a Tax-Free-Form after your purchase in a shop. The Customs Office at Bolzano airport will stamp your form, allowing you to reclaim VAT in your country of origin. Simply head to a Global Blue Customer Service Center with your stamped form. You can find more information on the website of the Italian Customs Agency.
The italian Custom Agency airport office is available as follow:
- From Monday to Friday from 06.30 AM to 07.00 PM.
- Saturday, Sunday and holdays from 06.00 AM to 06.00 PM only on request contacting via mail firstname.lastname@example.org or by phone +39 0471 255 204 (the call will be recorded).
There are many items which you have to declare to Customs upon entering Italy. There are just as many which are simply not permitted. We recommend you research which items are allowed and which aren’t to avoid unpleasant surprises at the airport. You can find more information and the current export regulations here.